![]() If the issue persists, rename the game install folder. Also, there are cases where the expansion is downloaded, but won’t start since it crashes on boot. To fix EA Desktop app stuck on Preparing, first clear the app cache. I contacted EA support and they said THEY KNOW about the issue and are working on it but from what I've seen people have been dealing with This shit for MONTHS?!?! Anyone who plays sims knows there are just certain packs you don't play with so this shit is pissing me off. There are cases where The Sims 4 ‘Growing Together’ is not downloading or pre-downloading through the EA app, as the process just gets stuck on ‘preparing’. I even tried redownloading origin but of course, you can't get past the stupid "download EA" window. Was this article helpful? 0% of 0 players found this article helpful.Please someone for the love of god help me with this, I already tried uninstalling and reinstalling this damn app however many times, clearing the app's cache data, and running the ea app as an administrator. Keep an eye on on Twitter for everything from outage info to news about the game.Check out Answers HQ to get help from other players and chat with the community.Choose the user you want to clear the cache for, then follow the instructions on-screen. ![]() Learn how to clear your Xbox 360’s cache on. Once you turn your Xbox back on, the cache will be cleared and you’ll be good to go. Open a Finder window and navigate to your Downloads folder. Here’s how to do it: Download the Reset Origin tool. Resetting Origin If Origin won’t launch and keeps crashing on your Mac, try the Reset Origin tool for a quick and easy solution for a lot of crashing issues.
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